Privacy Policy

This privacy policy aims to inform users of the website Maraboots.fr (hereinafter referred to as “the Site”) about how their personal data is collected and processed.

1. Data Controller

The data controller for personal data is:

  • SAS SOFYCAT
  • Address: 180 Rue de Chanterne, 58320 Pougues-Les-Eaux, France
  • Contact email (GDPR): contact@maraboots.fr

2. Personal Data Collected

As part of the use of the Site, the following data may be collected:

2.1 Data Provided Directly by the User

  • First and last name
  • Postal address
  • Email address
  • Phone number
  • Login information (customer account)
  • Order information

2.2 Data Collected Automatically

  • IP address
  • Browsing data (pages viewed, duration, browser, device)
  • Cookies and trackers

3. Purposes of Processing

Personal data is collected for the following purposes:

  • Order and delivery management
  • Customer relationship and after-sales service management
  • Billing and accounting obligations
  • Payment management
  • Sending commercial information (with consent)
  • Improving the Site and traffic statistics
  • Compliance with legal and regulatory obligations

4. Legal Basis for Processing

Processing is based on:

  • The performance of a contract (order, account creation)
  • User consent (newsletter, cookies)
  • Legal obligation (billing, accounting)
  • Legitimate interest of the data controller (site security, service improvement)

5. Data Recipients

Personal data may be shared with the following recipients:

  • Payment service providers (e.g. Stripe, PayPal)
  • Delivery service providers (e.g. La Poste, Mondial Relay)
  • Website hosting provider
  • Technical and marketing service providers (emailing tools, analytics)

These service providers act as data processors within the meaning of the GDPR.

6. Data Transfers Outside the European Union

Some data may be transferred outside the European Union when the service providers used are located outside the EU.

In such cases, the data controller ensures that these transfers are governed by appropriate safeguards (standard contractual clauses, adequacy decisions, etc.).

7. Data Retention Period

Data is retained for a limited and proportionate period:

  • Customer account data: for the duration of the commercial relationship
  • Order and billing data: 10 years (legal obligation)
  • Marketing data: 3 years from the last contact
  • Cookies: maximum of 13 months

8. Data Security

The data controller implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data.

9. Users’ Rights

In accordance with the GDPR, users have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability

Any request may be sent to: contact@maraboots.fr

10. Complaint to the Supervisory Authority

If, after contacting us, the user believes that their rights have not been respected, they may submit a complaint to the CNIL (French Data Protection Authority).

11. Cookies

The Site uses cookies and trackers.
For more information, users are invited to consult the Cookie Policy available on the Site.

12. Changes to the Privacy Policy

This privacy policy may be modified at any time.
The version in force is the one published on the Site on the date of consultation.